Customer Issue: The customer’s garage door opener was damaged in a power surge. He needed a new one, preferably with better shock protection.
Our Solution: After hearing about the customer’s issue, our advice was to get a LiftMaster model compatible with their 89LM insulation kit that protects against shocks and vibrations. He decided on the popular 8500w wall mounted wifi-compatible garage door opener to use with the kit.
Garage Door Troubleshooting
Customer Issue: Faulty wiring.
Our Solution: Our technician worked hard to identify the cause of this customer’s problem. In the end, he traced the issue back to faulty wiring between the door opener and the safety sensors, which he then quickly fixed and tested the door to make sure it was safe to use again.
Customer Issue: Broken extension spring.
Our Solution: Our team carefully disconnected the damaged spring and removed it. The second one was quite worn, so we removed it as well and replaced both with more durable springs. We then made sure the door was fully operational again.
New Garage Door Installation
Customer Issue: This client wanted an electric garage door installed.
Our Solution: We fitted a beautiful Clopay garage door from their Grand Harbor Collection.
Customer Issue: A cable in the extension spring system had snapped due to wear and tear.
Our Solution: We unwound the extension springs, removed the broken cable and fitted a strong, heavy duty replacement. We then properly rewound the springs.
Customer Issue: This client had an outdated opener and wanted a more secure and keyless model.
Our Solution: We installed a Liftmaster garage door opener with a Liftmaster 877MAX wireless keyless entry system.